Here is what you can expect if you ever need help in one of life’s toughtest moments
Talking to others about our mental health can be extraordinarily difficult. It can feel like there is no one who can truly understand what we are experiencing and that there is no one to turn to. But there is one crucial thing to remember, even in our darkest moments, there is always hope.
Call2Talk is here to listen. Call2Talk is here when you feel you have no where else to turn. We know the thought of picking up the phone and talking to a stranger can feel a little strange. Call-takers at Call2Talk won’t judge, and are here to help make you feel at ease. Every situation is different, but here are a few things you can depend on, if you ever do need to reach out.
Call2Talk is free and confidential
Call2Talk is a safe space and you’re in charge of how much informaton you want to share. Call2Talk is free to all callers, and is available 24 hours a day, 365 days a year.
Call2Talk is offered in more than 150 languages
Language need not be a barrier to talk with someone at Call2Talk. There are many people who need translation, and Call2Talk provides services in more than 150 languages.
Call2Talk is available via text
Speaking with someone you don’t know can be scary. Call2Talk is always available by texting C2T to 741741. Anytime, day or night.
So what to expect when you call in
988
508.532.2255, 413.505.5111 or 211 ext. 25
- Callers will be asked to share their first names but are not required to do so.
- Your call is answered by a compassionate, empathetic, and non-judgmental listener.
- Call takers receive extensive training to assess for suicidality and provide emotional support
- Call2Talk adheres to specific accredited standards regarding suicide risk assessment and imminent risk interventions.
- Most calls last about 10-15 minutes but are often encouraged to call again at a future time when they feel it would be helpful.
More Details About Your Call
It can be scary when thoughts of burdensomeness, disconnectedness, anxiety or of suicide arise.
You may feel alone and unsure where to seek help. It is important to try to remember that help is available and that there are others just like you, going through difficult feelings and thoughts.
Before the call
There is usually a short wait time to be connected to a call taker, ranging from 30 seconds to 10 minutes on average, depending on call volume. Try not to be discouraged by the wait. Others are finishing their call while you wait. Someone will get to you as soon as they can.
How can Call2Talk help me?
Our ultimate goal is to help and support you.
Call2Talk responders are trained to listen, to give you the time you need to talk, and to support you. They may ask some questions to better understand your situation, but calls are confidential, and the focus is on giving you the space to talk through any issues or concerns you may have. When appropriate, they may tell you about additional support services or resources in your area that can help. They are skilled in:
- active listening
- providing feedback
- sharing resources and coping skills
- getting support
- making a plan
Who are the call takers on the other end?
The people on the other end of the line are trained call takers who want to support you through your tough time. They will listen, empathize, and try to make all callers feel understood and that you are not alone.
Is Call2Talk really confidential?
The content of your conversation with our trained call taker is confidential, and you can share as little or as much as you feel comfortable.
In cases where a caller is in immediate danger, local services may be dispatched to their location for a wellness check. Call2Talk does their best to ensure the caller is a part of the conversation so that no one will show up at the door unexpectedly.
Things to remember before calling
Be honest. Though it may feel uncomfortable to ask for help, the call takers are here to help. Some callers may hesitate to tell the total truth out of concern about emergency services being called but try to remember that this only happens only if the call taker has grave safety concerns.
When should I call?
You know yourself better than anyone. You determine when it is the right time to reach out for additional support. Regardless of the reason, if it is because you want an objective person to vent to, or maybe because you are gauging if you should take the next step and visit the hospital, make the decision that is best for you. Reaching out allows you the opportunity to talk about what you are going through to a kind ear and determine a plan for how you are going to take care of yourself. It is truly a nonjudgmental space to talk about what you are going through. No one is going to judge you.
Looking ahead
If you have thoughts of suicide or are in a mental health crisis, know that you do not have to navigate these feelings alone. In addition to your other means of support, perhaps friends, family, or a therapist, there are others that have gone through training to be there for you when you need them.
If you find yourself needing a listening ear on short notice, you do not have to hesitate to reach out.
Dial 988
or 508-532-2255 • 413-505-5111
or 211 ext. 25
or Text C2T to 741741